Cancellation and Refund Policy

1. Cancellation

As Saraav sells digital products (educational courses and study materials) that are instantly accessible upon purchase, we do not offer cancellations once the payment has been processed and the course content has been unlocked in your account.

2. Refunds

We generally do not provide refunds for digital products. However, we may consider refund requests under the following exceptional circumstances:

• Technical Issues: If you are unable to access the course content due to a technical error on our end (e.g., database failure), and we are unable to resolve it within 7 working days.
• Duplicate Payment: If you have been charged twice for the same transaction.

3. Non-Refundable Items

The following are not grounds for a refund:

• Third-Party Content Availability: If a referenced YouTube video is removed, made private, or has embedding disabled by the original creator. (Remember, you are paying for the text solutions and curation, not the videos).
• Change of Mind: If you decide you no longer need the study material after purchase.

4. Refund Process

To request a refund for the exceptional cases listed above, please contact us at [YOUR SUPPORT EMAIL] within 5 days of the purchase. If your refund is approved, the amount will be credited back to your original method of payment within 5-7 business days.